Swarovski crystal is a delicate material that must be handled with special care. The entire return and refund process may take up to 3-4 weeks from postage date. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. Once we have your return package we will register it and you will receive an email notification once return is processed. How much time do returns take to be processed? Our returns policy covers all items, including those on promotion or sale. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards and customized products).
Swarovski's top priority is to satisfy all its customers. Items remain the property of Swarovski until receipt of final payment.įor Crystal Myriad, Licensed-in and Creators Lab products, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email. Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the same business day.Įxpress delivery time: 1 business day after processing and shipping
Standard delivery time: 3 business days after processing and shipping Orders placed from Monday to Friday by 10:00 CET will be processed and shipped the same business day.
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